Ways to work with us
Choose how much you want us to take on.
Our full-management offer brings the West Faversham model into your venue. We also provide defined projects and services for organisations that retain their own operation.
Full management. We operate the centre.
A West Faversham approach for your venue, with our team responsible for turning the agreed plan into daily delivery.
What we take on
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Employing, recruiting, training and managing the venue team.
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The local programme, commercial operation and service development.
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Operational safeguarding, safety, risk and financial controls within the agreed scope.
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Funding development and reporting to your board through the CEO and SLT.
What your board retains
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The charity or venue’s strategic direction and governance duties.
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Approval of the budget, outcomes and decisions reserved to the board.
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Oversight through agreed reports and review meetings.
Before we start, the proposal defines fees, staffing, authority, employment arrangements and the mobilisation plan.
02 · Establish and hand over
A flourishing centre. A local team ready to lead it.
We can run the centre while building the people and systems for your community to take it over. The handover is part of the plan from the beginning.
Your board learns how to oversee the operation. Local leadership staff gain the skills and confidence to manage it. Our involvement then reduces in agreed stages, down to consultancy support.
Establish the centre
We put the strategy, staff, timetable, trading activity and operating systems in place.
Train the board
We develop trustees’ confidence in finance, risk, safeguarding oversight, strategy and holding their manager to account.
Develop local leaders
We recruit and coach local managers, using shadowing, training and supervised responsibility to build a team ready to lead.
Taper our support
We move from direct management to mentoring and reviews, then to consultancy as the board and team take over.
A board equipped to take over
Training covers the practical responsibilities of leading a venue: understanding management accounts and budgets, reviewing risk and safeguarding, setting direction, supervising the senior manager and checking the impact of services. We help trustees use the information and systems the centre will rely on.
Local managers able to run it
We put local leadership staff in place and develop them through training, shadowing and supervised responsibility. They learn to manage staff, services, income, compliance and relationships with local people before taking on the operation.
Support that reduces as readiness grows
Full operational management can move to shared transition planning, then local management with mentoring and scheduled reviews, and finally a defined consultancy arrangement. Each stage has a clear owner for decisions and staff supervision.
An agreed handover, with a working plan
We agree the milestones for financial stability, operating systems, board capability and staff readiness. The handover sets out records, employment arrangements, responsibilities and the support that remains. Pace follows readiness and the agreed contract.
Discuss a route to local management
Managed services. We run an agreed part.
Appoint us to deliver a community programme or manage a defined function, such as bookings and trading.
We manage our delivery staff and report on the service. Your organisation retains the wider venue operation.
The specification identifies the work, facilities, safeguarding responsibilities, cost and results required. It also makes clear how our team works alongside yours.
Consultancy. Your team delivers the plan.
Use our experience for a business review, community consultation, commercial plan, funding project or new-hub feasibility study.
You receive defined findings, costed recommendations and a practical implementation plan. Your organisation continues to employ staff and run the venue.
Following a handover, consultancy can provide ongoing advice, periodic reviews or help with a particular challenge. The proposal sets out the scope, access to advice, timetable and fees.
In development
Partnership or franchise. A future route for local operators.
We are developing an option for locally operated venues to access Invicta’s brand, systems, training and standards, with agreed quality oversight.
Local staffing, fees and responsibilities will depend on the final model. We welcome conversations with potential pilot partners; this is not yet a launched package.
Any pilot proposal will make clear what the local operator runs, what Invicta provides and how quality is reviewed.
Discuss the right arrangement
Proposals define mobilisation costs, ongoing fees, staffing, service budgets and the use of income and grants.